Frequently Asked Questions
FAQ
Who is behind Glory?
Hi there! We are Laura and Jairo. Glory is our personal project, a haven we created to rebel against the superficial and offer accessories that truly represent you. If you want to know more, you can read our full story here.
Will you be restocking sold-out products?
Generally, yes. We are continuously restocking products to try and keep them in stock, but in many cases, we depend on manufacturing times that can take up to 6 months.
To be the first to know when a specific product is restocked, you can activate the restock notifications on the product page by entering your email address. You'll get a notification as soon as it's available.
On the other hand, in some cases, designs are discontinued by the brands and will no longer be available.
If you want to check the restock timeframe for a specific product, you can contact us on our social media @glorytheshop or via the chat.
Discounts and Promotions
On our SALE page, you can find discounted products all year round and last units of items that may not be available again.
You can get FREE SHIPPING:
- By subscribing to our newsletter (only available for your first order).
- On orders over €99.
We occasionally offer special discounts and promotions for our customers. We recommend subscribing to our newsletter and following us on social media to receive updates on exclusive offers.
All About Our Digital Gift Cards
Our cards are 100% digital and delivered straight to your email immediately after purchase, free of processing fees or hidden costs.
Enjoy a fully flexible balance that you don’t need to spend all at once; any remaining amount is automatically saved for future orders, covering products, taxes, and shipping.
Plus, you can combine it with other discount codes in the same order. Just keep in mind that the balance cannot be used to purchase other gift cards.
What are the shipping rates?
SPAIN:
- Standard Shipping: 4,99 €
- Express Shipping: 5,99 €
- Pickup Point: 3,99 €
EUROPE:
- Express Shipping: 9,99 €
✦ Free shipping on orders over 99 € ✦
How long does shipping take?
After receiving payment, we will prepare and pack your order, ensuring all products are properly protected for a safe delivery. Generally, our orders are prepared and dispatched within one to two business days.
You can choose from several shipping options during checkout: Standard, Express, or Pickup Point.
We currently ship within Europe.
Orders within Spain will be delivered in 24-72 hours.
International orders will be delivered in 3 to 5 business days depending of destination.
Please note that these timeframes are estimates and may vary due to carrier-related issues, which are outside of our control.
*Halfcurve t-shirts are made to order. Please allow a manufacturing period of 1 to 2 days, plus an additional 2 to 5 days for delivery.
How do I return my order?
The deadline to request a return is 30 days from the delivery confirmation.
We provide a return label at a cost of 1,99 €, which will be deducted from your refund. Alternatively, customers may choose to use their own shipping carrier if they prefer.
We offer two options:
- Gift Voucher: For 100% of the order total, including original shipping costs, to be used on our website.
- Order Refund: A refund for the total price of the products. Original shipping costs are non-refundable under this option.
*In both cases, the return label cost (1,99 €) will be deducted if the customer chooses to use it.
To process a return, the item must be unused and in the same condition as you received it. It must also be in its original packaging.
If the returned item is not in its original condition, is damaged, or is missing parts for reasons not due to our error, we will not be able to issue a full refund. In such cases, a partial refund will be issued based on the product's condition. The customer will be notified of this calculation before the refund is processed.
We do not offer direct exchanges. If you wish to exchange a product, you must return the original item following the policy above and place a new order for the desired item.
In the case of a replacement for a defective product, both the return shipping and the new shipment will be free of charge.
HOW TO PROCEED:
If you need to return an item, please email us at info@glorytheshop.com or request it through your customer profile. We will contact you with all the necessary steps to follow.
When will I receive my refund?
Once your return is received and inspected, we will notify you that the refund has been issued and provide you with all the details. The refund will be processed automatically, and the timeframe for the amount to appear in your bank account will depend on the payment method used (typically 1 to 5 days).
HAVEN'T RECEIVED YOUR REFUND YET?
If you feel too many days have passed since your refund was issued and you still haven't received the money, please contact us at info@glorytheshop.com. We will review your case to ensure the process was completed correctly.
Accepted Payment Methods
We accept secure payments via credit and debit cards (Visa, Mastercard, American Express, Maestro, UnionPay), PayPal and digital wallets like Apple Pay, Google Pay, and Shop Pay. We also offer flexible payment options with Klarna and local payment methods including Bancontact, BLIK, and iDEAL.
Security and Privacy
At Glory, we take security very seriously. We use an SSL certificate to protect your personal and payment data throughout your browsing and the checkout process. You will see a lock icon in your browser's address bar, indicating that you are in a secure environment.
We use secure and reliable payment gateways that ensure the secure processing of your transactions.
We respect your privacy and are committed to protecting your personal data. You can read our privacy policy for detailed information on how we handle and protect your data.
Contact Us
You can reach us using our contact form or by sending an email to info@glorytheshop.com.
You can also contact us via our chat or through our social media.
We're happy to help with any questions or concerns you may have.